Please ask us before you open a case. We will do our best to solve a problem. If you find any problems/defections with our products, please feel free to contact within 1 week from the day when you received and allow up to 24 hours to answer your question. International Buyers – Please Note. We do not accept reasons such as not knowing. We do not mark merchandise values below value or mark items as “gifts” – US and International government regulations prohibit such behavior.